Terms & Conditions
Customized / Special Orders
● All special Customized orders must have a confirmed shipping date. Merchandise will be held for thirty (30) days as a courtesy. Any orders remaining in inventory at an SGRACO Bottles facility beyond this period will incur a monthly storage fee of $100 per pallet. These fees are billed as a fixed monthly rate without prorated adjustments.
● All special customized order items require a 50% deposit to be transferred to the designated bank account of SGRACO Bottles. The remaining balance and shipping fees are due at the time of shipment from the factory.
Order Terms
● Minimum order requirement is 1 case.
● We retain the right to cancel any orders or backorders without prior notification.
● We may adjust quantities to meet our minimum case pack requirements.
● Our website does not display real-time inventory counts. Please refer to the order confirmation sent by our processing team, which will detail the availability of stock for your order. The estimated ship dates provided in the confirmation will indicate when goods are available for shipment.
Pre-Order Policy
● Customers may place pre-orders up to 3 months in advance of their requested ship date. Once placed, orders are considered firm, and cancellations will not be accepted.
● A 50% non-refundable payment may be required for pre-orders of pallet quantities, to be transferred to the designated bank account of SGRACO Bottles. Deposit requirements will be assessed based on various factors at the time of order placement and communicated accordingly.
● Pre-orders must include a confirmed ship date. Merchandise will be held as a courtesy for thirty (30) days. Any orders remaining in inventory at an SGRACO Bottles facility beyond this period will incur a monthly storage fee of $100 per pallet. These fees are billed as a flat monthly rate without prorated adjustments.
● Product pricing is subject to the rates in effect at the time of shipment.
Backorder Terms
● We accept and retain all backorders placed through SGRACO Bottles.
● All backorders will be confirmed and approved before shipment. If necessary, SGRACO will send an invoice with a credit card payment link, requiring customers to settle the payment in advance.
● When placing an order, SGRACO Bottles will send an invoice with a payment link. Customers are required to pay all charges on the invoice.
● We do not partially ship items within cases; however, substitutions can be made with customer consent.
● Freight charges for backorders or split shipments will be adjusted based on prevailing rates at the time of shipment. Customers are responsible for all shipping costs associated with their orders.
Lead Times
● In-stock items typically ship within 5~7 business days from the order receipt date. Every effort is made to expedite shipping whenever possible. Customers will receive an order confirmation via email indicating the estimated shipping date, subject to fluctuations of up to 48 hours.
● Out-of-stock items will either be backordered or pre-ordered and shipped as soon as they are available. Refer to the backorder terms mentioned earlier.
● Customers are responsible for informing their sales representative of any special delivery dates, specific shipping requirements, at the time of placing the order.
Pricing
● Prices are FOB Montreal QC unless otherwise specified.
● All prices are subject to change without prior notice.
● Items will be invoiced at the prices in effect at the time of shipment.
● Customers with special label requirements will be assessed individually. Processing and labor costs for special label requests will incur an additional charge per label, billed with each order.
● Customers needing special packing or unable to receive pallet deliveries will incur a supply and labor surcharge, which will be assessed and disclosed on a case-by-case basis prior to order processing.
Payment Terms
● We accept credit card payments: Visa, MasterCard, Discover, American Express.
● After placing an order, customers will receive an invoice with a payment link from SGRACO Bottles. Customers can proceed to make the payment using the provided invoice.
● We do not accept COD (Cash on Delivery) payments.
● A $30 fee will be charged for each returned check.
● Customers using bank wire transfers and/or ACH payments are responsible for all associated fees.
● For all prepaid orders, customers within the continental US must prepay 30% of the total order amount for shipping fees. Any overpayment will be refunded. Orders without sufficient shipping and handling fees included will not be processed for delivery.
Tax :
For all US customers, unless stated otherwise in writing, the Buyer is liable for all federal, state, and local sales, use, excise taxes, and any additional taxes or charges related to the manufacturing, sourcing, and sale of products under this contract.
Shipping
Our products ship from our fulfillment center in Montreal, Canada.
Small orders are shipped using a major express carrier, while palletized goods are shipped via LTL shipping.
Customers identified by the freight carrier as having a residential delivery address may incur additional shipping charges based on the carrier’s residential delivery rates.
Please inform us during order placement if the delivery address is residential.
Special handling requests may be subject to additional fees.
Additional charges imposed by the freight carrier, not previously disclosed, may result in additional fees beyond those invoiced in the original order. Couronne Company reserves the right to adjust freight charges accordingly. These charges may include expenses related to store closures, re-deliveries, indoor deliveries, and the use of lift gates.
Depending on the transaction method, delivery terms, shipping method, region, or country, buyers are responsible for all applicable taxes, including tariffs, import taxes, and customs duties.
Delivery of Goods
The Seller commits to delivering goods promptly. Should delivery not occur within 60 days from the original delivery date, the Seller must obtain written approval from the Buyer to extend or select an alternative delivery date, or the purchase order will be canceled. The Seller shall not be held responsible for delays arising from natural disasters, war, or acts of terrorism.
Disclaimers
● SGRACO Bottles are manufactured using both semi-automatic and automatic production methods. There may be slight variations in color, size, and finish, as well as minor irregularities such as bubbles or stress marks within the mold. These variations are not considered flaws.
● Manufacturers using our products for packaging must provide a sample of the closure type intended for use. Each batch of glassware will be tested with the closure to ensure compatibility with the bottle neck or opening before shipping the order. Failure to provide a sample or specify the closure type may result in SGRACO Bottles being unable to address related claims.
● SGRACO Bottles cannot guarantee the performance of any container with a customer’s specific product. It is advisable to conduct tests before placing bulk orders to verify compatibility of the closure and liner with the intended container, ensure the lid’s placement and removal meet customer needs, and confirm compatibility with filling and capping equipment.
● The openings of our bottles and jars may vary from one production batch to another. SGRACO recommends using a synthetic T-top closure for all bottle and jar openings to aid in product sealing. It is recommended that all products undergo testing to ensure a secure seal.
Warranty, Safety & Product Care
● All items sold on SGRACO Bottles’ website or featured in catalogs accurately reflect their current standards and specifications. Each item depicted or described herein may not necessarily be suitable for all purposes; therefore, unless otherwise stated in writing, the seller does not warrant that the goods depicted here are fit for any particular purpose.
● SGRACO Bottles’ products are not sanitized prior to shipping.
● Always conduct a test of your product in the chosen container before use.
Customer Agreement
• By placing an order, the customer agrees to abide by the terms and conditions set forth by SGRACO Bottles.
Copyright Info
Copyright © 2024 SGRACO BOTTLES All Rights Reserved. The product designs showcased on this website or in our catalog are protected under copyright, trade dress, and other forms of intellectual property laws to the fullest extent permitted. Reproduction of any product designs is strictly prohibited under applicable law. All photographs featured in this catalog are also copyrighted and may not be used, reproduced, publicly displayed, or distributed without prior written consent from SGRACO BOTTLES – tel: 513-815-6694.
